TERMS & CONDITIONS

There shall be no refund on payment made on tuition fees.

There shall be only replacement class within 2 weeks for lessons missed by students. 

For any late cancellations of less than 24 hours, only 1 time replacement will be done accordingly per term.

If your child has been booked in for class, and you have cancelled the class less than 24 hours before class starts, on the account that your child is sick, this is still regarded as a late cancellation and lesson will be deducted accordingly. Please submit your child’s Medical Certificate as proof if you would like for a replacement class unless agreed by the Centre.

Trial Class, ONLY one cancellation allowed. Thereafter tuition fee will be deducted accordingly.

There is strictly no extension of class time. If you are late bringing your child for class, class will still end on time, as per confirmed class booking.

Isaiah Learning Solutions does not guarantee that your child will be able to attend any particular class or timeslot or receive classes from any particular staff. Teacher’s details are not provided prior to the start of class, and Parents are under no circumstances, allowed to request for a specific Teacher. This is to prevent favoritism/discrimination towards any staff.

Your child cannot commence or continue classes with us while any fees are outstanding and unpaid. Your child’s place in a class shall not be confirmed until and unless full payment has been received by us.

You agree to fully disclose all necessary information needed for your child’s enrolment and continued enrolment with us. In the event that it’s been brought to our attention that information considered necessary for enrolment is false or withheld, we have the right to suspend or terminate your child from all classes.

Isaiah Learning and our respective staff and teachers will not be held responsible for any loss or damage of personal devices.

You and your child shall be responsible for the security, safety and use of your own personal property on our premises or while otherwise availing of our services, and Isaiah Learning and/or its Staff shall not be held liable for hurt, injury, loss or damage to you, your child, and any of your personal property arising therefrom.

Our WhatsApp Conversation is only operational during working hours, as stipulated on our website. Any queries made during non-working hours will not be entertained, and will only be catered to during working hours.

Isaiah Learning shall not be held responsible for any accidents or mishaps should it happen due to causes beyond the control of Isaiah Learning.

Isaiah Learning reserves the right to terminate a child’s classes with immediate effect in the event that you or your child demonstrates behaviour that is deemed detrimental to the welfare or safety of our staff and other attendees of our premises, or for any other reason that Isaiah Learning deems fit and proper in its absolute discretion. In the event that a child’s classes are all terminated from Isaiah Learning pursuant to this clause, we will not be under any obligation to initiate any refunds. Without prejudice to the generality of this condition, examples of when we may exercise our right include (but is not limited to) cases where you or your child

(a) cause or threaten to cause physical injury to other parents, students and/or Staff for any reason;

(b) use threatening, abusive or insulting words or behaviour towards other parents, students and/or Staff;

(c) harass, cause alarm or distress to other parents, students and/or Staff;

(d) fail to comply with any policy, guidelines, code of conduct, regulation, notice, direction or instruction given by Isaiah Learning or any Staff in relation to the conduct of classes or the use of our premises or items or any matter relating to the provision of our services;

(e) persistently behave in a manner that is disruptive and prevents the continuation of classes or the provision of our services;

(f) use, disclose or disseminate any of Isaiah Learning’s or our entities’ trademarks or copyright material without obtaining our prior written consent; or

(g) do not pay any fees payable to us and which are outstanding and remain unpaid.

Should any investigations be deemed by Isaiah Learning  (in its sole discretion) to be necessary or appropriate, the child may be suspended from any or all classes pending such investigation.

 Isaiah Learning reserves the right to make changes to the following, at its sole discretion:

(a) Make any changes to the conduct of both physical and online classes, including but not limited to, combining, dividing or dissolving a class, changing the teachers, rescheduling classes, and varying the manner in which classes are conducted.

(b) refuse entry to the child if the child is deemed to be unwell, or if we have reason to believe that the child has been in contact with or has been exposed to another person who is harbouring or is likely to or is suspected to harbour the agents of an Infectious Disease.

You further acknowledge that you shall have no right to use any trademark owned or used by Isaiah Learning  and/or our entities without our express written consent.

You shall indemnify, defend and hold harmless Isaiah Learning  and its Staff from and against all loss, claims, demands or causes of action and any liabilities, damages, costs or expenses resulting therefrom (including expenses and legal fees on an indemnity basis) caused by, arising out of or relating to the breach of or non- compliance with these Terms & Conditions on your or your child’s part, or arising out of any wilful default, misconduct or negligence on your or your child’s part.

You shall indemnify Isaiah Learning against any loss, cost, claim and expense (including legal costs on any indemnity basis) that we may suffer or incur in protecting or enforcing any of our rights under these Terms & Conditions.